Companies that fail to catch up with the latest HR trends may find themselves struggling to keep pace with the changing landscape, and may not be able to provide the best-in-class employee experience.
By working towards the ‘happy and healthy’ leadership approach, leaders will be able to balance themselves, remain open to the future, and embrace whatever comes. They will lead with strength and kindness.
Busting the following myths-
MYTH 1: Customer experience is the same as customer service.
MYTH 2: Customer experience is the responsibility of the CX function.
MYTH 3: Customer experience is only relevant for B2C companies.
MYTH 4: Investment in customer experience is an optional extra.
MYTH 5: AI and data are the future of customer experience.
An ‘inclusion fluent’ organisation—where inclusion transcends from awareness to full integration and advocacy—not only understands D&I concepts but actively implements and innovates upon them.
Leaders will never be omniscient or omnipotent. A more grounded and compassionate stance is one of courageous humility in the midst of change. Anything else runs the risk of denying reality.
A look at the deteriorating condition of India’s public healthcare system, with people continuing to suffer as they are unable to afford the huge cost of treatment.
In today’s demanding world, inspirational leaders need a range of highly-developed skills. Knowing which skills to deploy in different circumstances and embracing a balanced approach can transform your leadership style for the better.
Busting the following myths-MYTH 1: More information means better decisions.MYTH 2: Decision consensus beats decision conflict.MYTH 3: Everyone tunes into the leader’s voice.MYTH 4: Strategic decisions are made rationally.MYTH 5: Yesterday’s decisions don’t affect today’s decisions.
The rapidly evolving technology landscape is disrupting the competitive environment. For most, this means undergoing a digital transformation is no longer optional.
From nurturing culture to quelling fires, and everything in between, middle managers often perform the role of being the gatekeepers of organisational success.
Three issues which, when handled, will help you figure out how to raise your team’s performance when progress stalls. Or better still, it will help you avoid the problems before they arise.
Busting the following myths:
MYTH 1: Leaders are problem-solvers
MYTH 2: Tight control is a must
MYTH 3: Complexity reflects leadership greatness
MYTH 4: Negativity is normal
MYTH 5: Business in distress, not a leader
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