Management Perspectives

Deep technologies are now creating a revolution which has implications for every aspect of an organisation, resulting in new opportunities to thrive in the most technologically important era since the industrial revolution.

Keeping the customers happy and satisfied is critical to the survival of business in today’s ‘customer’s era’. Having a robust customer management system can help companies acquire new customers, retain the existing ones, and also convert potential customers to customers/consumers.

Organisations who wish to build high-performing teams—ones that easily collaborate, innovate, empower, and inspire each other to achieve unified goals—must commit to hiring the right employees, laying a foundation of trust, and providing proper training.

Work environments, even those with teams devoted to ‘the greater good’, can be a breeding ground for competition. So, understanding the work environment is fundamentally important for career success.

Research has demonstrated that competitive advantage in business, today, erodes faster than in the past. In the coming decades, organisational design will be key if business executives reset management by making the transition from traditional and rigid management to organisational agility.

In today's time of rapid change and a shift in our approach towards collaboration, it makes sense to apply design to the ways we work together, right down to individual meetings and workshops. How effective would your organisation be if every session was aligned to your organisational goals?

While navigating organisational challenges the one thread that weaves together the whole experience is the unbridled power of good communication and storytelling. But if communication is so important, and we are more interconnected than ever before, then why are most managers and leaders so bad at it?

For years, the cost of sustainability is what held many businesses back. Now, we have reached the precipice where the cost of ‘not’ being sustainable might be too high. Sustainability is increasingly becoming a business imperative—one that organisations cannot afford to overlook as they build their post-COVID business strategies.

In a country like India, with its vast geography and the second largest population in the world, fintech has been reaping plentitudes of benefits. Be it startsups mid-sized firms, or big corporates, everyone is leveraging the country’s tremendous IT potential, everyone is being able to script their success story riding on the back of the growing digital wave.

Summary: It is not a compulsion that you should look for a purpose to hitch your brand to. Sometimes your brand comes with a well-infused purpose. In India, you can think of Tata, Amul, FabIndia and a few more.

Summary: As a company, you must be seen to be taking your responsibilities seriously and making a contribution towards relieving one or more of these worries. It may only be in a very small way that affects your local community, but you will be helping to make the world a better place.

Summary: Your customers want you to save the world. People have many different, and very real, worries about the future, including health, climate, technology and more. As a company, you must be seen to be taking your responsibilities seriously and making a contribution towards relieving one or more of these worries.