Management Perspectives

Why should the focus of first-time CEOs be on people skills and relationship building to ensure they feel thoroughly prepared for the demands of their role?

By working towards the ‘happy and healthy’ leadership approach, leaders will be able to balance themselves, remain open to the future, and embrace whatever comes. They will lead with strength and kindness.

Busting the following myths-

MYTH 1: Customer experience is the same as customer service.

MYTH 2: Customer experience is the responsibility of the CX function.

MYTH 3: Customer experience is only relevant for B2C companies.

MYTH 4: Investment in customer experience is an optional extra.

MYTH 5: AI and data are the future of customer experience.

Busting the following myths-
MYTH 1: More information means better decisions.
MYTH 2: Decision consensus beats decision conflict.
MYTH 3: Everyone tunes into the leader’s voice.
MYTH 4: Strategic decisions are made rationally.
MYTH 5: Yesterday’s decisions don’t affect today’s decisions.